Savan Patel

• Developed and managed a performant, SEO-friendly Typical PT educational platform using Next.js, leveraging Server-Side Rendering (SSR) for faster load times.
• Led a successful SEO and growth strategy that increased organic traffic by 300% percent compared to last year by implementing keyword targeting, on-page optimization, and strategic improvement.
• Administered PostgreSQL database for secure, efficient handling of user, payment, and subscription data.
• Deployed the platform on Netlify for cost-effective deployment and reliability. 
• Developed and integrated a chatbot API and a comprehensive FAQ system, which successfully reduced customer support tickets by 70% and enhanced user trust. 
• Integrated Google Analytics to guide UX improvements and marketing, contributing to sustained growth.
• Set up Stripe payments, reducing failed transactions and improving processing speed by 15%.
• Enabled cart tracking and recovery emails, recovering 20% of abandoned sales.
• Collaborated with UI designers to incorporate feedback into intuitive updates, improving user experience.
• Resolved platform bugs and implemented JWT-based auth for seamless and secure user sessions.

Built an iOS and Android application, web applications for admins, vendors, and customers, and a backend server using Node.js for an event hosting start-up company. 

• Architected the migration of a monolithic, stateful application from its initial deployment on Amazon EC2 with EBS storage to a modern, stateless, cloud-native architecture on Google Cloud Platform (GCP).
• Containerized the Node.js backend with Docker and deployed on Cloud Run, migrating the database to Cloud SQL and all media assets to Cloud Storage to achieve high availability and scalability. 
• Engineered a robust background job processing system using BullMQ to offload asynchronous tasks, including large media file optimization, newsletter distribution, and heavy database writes, which significantly improved API response times and server efficiency.
• Implemented an end-to-end observability solution using OpenTelemetry, instrumenting services like PostgreSQL and Redis to trace performance bottlenecks with Jaeger and create real-time monitoring dashboards with Prometheus.
• Developed a cart tracking and recovery system allowing partners to monitor user engagement and send targeted checkout reminders; this feature recovered an estimated 20% of abandoned sales. 
• Utilized Google Analytics data to drive continuous UI/UX improvements across all three user dashboards, enhancing the user experience for both partners and customers. 
• Orchestrated the cloud infrastructure lifecycle, implementing GCP cost optimization recommendations to reduce monthly spend, and authored the official API documentation using Swagger for internal and external stakeholders.
• Re-engineered the authentication system, replacing a legacy JWT implementation with Firebase Authentication and OAuth for social logins, and implemented a granular role-based access control (RBAC) system. 
• Established a CI/CD pipeline with GitHub Actions configured for automated deployments with auto-rollback on failure and implemented a comprehensive testing framework using Jest.
• Develop and manage a cross-platform mobile application for both iOS and Android using Expo (React Native), with a focus on delivering a seamless and responsive user experience.
• Developed a responsive and performant web application using React and Next.js, leveraging Server-Side Rendering (SSR) and Static Site Generation (SSG) to boost SEO and reduce load times.
• Utilized UI libraries including MUI, Tailwind CSS, and React Native Paper to create a consistent design system across web and mobile platforms, Redux for state management, and all managed within an Nx monorepo to maximize code sharing.
• Architected a comprehensive user notification system, implementing an SMTP email delivery service with Handlebars for dynamic templates and integrating the Twilio API for SMS-based alerts, reminders, and Multi-Factor Authentication (MFA).
• Fortified the backend by implementing Helmet for header security, a Zod-based data validation pipeline to sanitize user inputs in frontend and mobile applications, a NestJS data validation pipeline for backend API input validation, and double-submit cookie patterns for CSRF protection.
• Developed middleware for graceful server-side error handling to prevent system information leaks and secured all environment variables and secrets using Google Cloud Secret Manager.
• Implemented Morgan and Winston for comprehensive API logging and diagnostics, and built robust authorization guards in NestJS using the Firebase Admin SDK to validate JWT tokens. 

• Architected and managed the county's hybrid-cloud enterprise system by establishing an on-premises Microsoft SQL Server as the authoritative "system of record" and integrating it with Microsoft Azure to serve all major departments, including ERP, CRM, Public Works, and the Enterprise Geodatabase.
• Engineered the core ETL pipeline where permit data was extracted from the Accela API, transformed, and loaded into the on-premises SQL Server, linking it with the authoritative parcel data to create a unified data source.
• Designed the data replication pipeline from the on-premises 'system of record' to Microsoft Azure, publishing structured data to Azure SQL and documents to Azure Blob Storage to power public-facing GIS viewers, partner APIs, and other applications.
• Architected the end-to-end document management pipeline for public records; this included designing the ETL process that, upon final permit approval in Accela, extracted the official approval package (plat maps, drawings) and published it to a cloud-hosted file system (Azure Blob Storage), making it accessible to citizens via the online record search portal.
• Engineered and developed the county's core data integration pipelines, utilizing SQL Server Integration Services (SSIS) and custom C# script tasks to perform complex data transformations between the GIS geodatabase, the Accela permitting platform, and the ERP financial system.
• Oversaw the daily site reliability and performance of all critical enterprise systems, managing the operational queue (Jira) for infrastructure issues, monitoring the hybrid environment, and maintaining the security and updates for thousands of employee workstations.
• Architected the public-facing customer portal, integrating permit and issue trackers like Accela and Cityworks and implementing a Single Sign-On (SSO) service to provide citizens with a unified dashboard to track applications, payments, and approvals.
• Managed the integration of the online application payment gateway, ensuring all citizen transactions were secure and the platform maintained strict compliance with PCI DSS standards.
• Administered the county's comprehensive data governance and security framework, which included managing role-based access controls (RBAC) for all databases and network file servers to ensure staff could only access intended data.
• Developed and enforced the data retention and security policies mandated by the Florida Sunshine Law, implementing systems to ensure all communications—including emails, texts, and call logs—were securely archived and protected from deletion.
• Managed the procurement and oversight of external resources, creating SOPs for large-scale projects, leading the technical review of vendor RFQs, negotiating contracts, and managing consultants hired to assist with major infrastructure upgrades.

• Served as a subject matter expert for Public Works and Planning departments, providing technical oversight and support for a suite of specialized data, design, and security architectures.
• Governed the full lifecycle of enterprise software suites, managing the installation, configuration, and adherence to defined technical standards for all new and existing users.
• Administered user access and security architecture within ArcGIS Enterprise, defining roles and permissions to ensure secure, compliant access to sensitive geospatial data and applications.
• Architected a data preservation and transformation solution to digitize historical records, developing the technical standards for scanning, data validation, and integration into our production SQL Server database.
• Developed and maintained data integration pipelines using Python scripts, performing quality control and ensuring the integrity of data flowing between legacy file servers and modern database systems.
• Automated critical data workflows by developing a suite of Python scripts for ETL processes between legacy file servers and production databases, which reduced manual data processing time by 80% and improved data availability for planning departments.
• Re-architected the security model for ArcGIS Enterprise by implementing a granular role-based access control (RBAC) system, eliminating 15 legacy access rules and enhancing data security for sensitive geospatial information.
• Standardized the deployment and configuration process for enterprise software suites across multiple departments, creating a unified technical standard that reduced setup time for new users by 30% and minimized version-related support tickets.